Privacy Policy

At Lotus Trunk, accessible through www.lotustrunk.com
We are dedicated to the protection of your privacy and to a safe and secure buying experience. This Privacy Policy describes how we collect, use, disclose, and secure your information when you visit or make a purchase from our website. By using our site, you are accepting the practices described in this policy. If you do not agree with the practices here, please do not use our website.

Information We Collect

We collect both personal and non-personal information to provide you with a smooth and personalized shopping experience. Personal information may include your name, email address, phone number, billing and shipping details, payment information-which is processed via secure payment gateways and never stored by us-and your order history and preferences. Non-personal information may be collected automatically, including but not limited to your IP address, browser type, device information, pages viewed, time spent on our website, and cookies or tracking data used for analytics and performance improvement.

How We Use Your Information

Information provided by you will be used to process and fulfill orders, communicate update information, provide customer support, and answer your inquiries. It also helps us improve the website performance, personalize your shopping experience, and send promotional messages-when you have given your consent. This information also helps prevent frauds and allows the maintenance of the security features of our website.

Information Sharing

We don't sell, rent out, or trade your personal information. We share it only with certain trusted third-party partners, including payment gateways, courier services, hosting providers, technical support teams, and analytics or marketing service providers. These partners receive only the information strictly required to carry out their tasks and are under obligation to maintain your data confidential.

Cookies & Tracking Technologies

Our website uses cookies to enhance your web experience and personalize certain aspects of your visit. Specifically, cookies enable us to recall your preferences, perform analysis of website usage, improve website functionality and presentation, and show you relevant products or adverts. You can manage cookies through your browser settings, though this could impact some functions and performance of the site.

Data Security

We take various security measures to protect your personal information, including restrictions on access to sensitive information, usage of secure servers, and encrypted data transmission. However, no online transmission or storage method is fully secure, and we can't guarantee absolute protection.

Third-Party Links
Our website may contain links to outside websites that are operated by other companies or persons. Lotus Trunk is not responsible for the content or practices of such third-party websites, and you are encouraged to review any privacy policies before providing any personal information.

Your Rights
You have the right to access the personal information we hold about you, to ask for corrections, ask for the deletion of your data within the limitations legally or contractually permissible, and to opt-out of marketing communications at any time. You may do so using the contact information below.

Children's Privacy
We do not knowingly collect personal information from children under the age of 13. If we become aware that such data has been collected, we will immediately remove it from our records.

Changes to This Privacy Policy
We revise this Privacy Policy from time to time. If we make material changes to this policy, we will post them on this page along with the effective date of the revised policy. Your continued use of our website after changes signifies your consent to the updated policy.

Contact Information Questions
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Lotus Trunk / Shivakhya Enterprises
54/34, Nayaganj
Kanpur – 208001
Uttar Pradesh, India