Refund & Returns Policy

Lotus Trunk takes pride in delivering high-quality products alongside a smooth and hassle-free shopping experience. If for any reason you are not entirely satisfied with your purchase, then we are here to assist you. Please read our refund and return guidelines as detailed below.

1. Eligibility of Returns

  • We accept returns under the following conditions:

  • The item should be unused, unopened, and in its original packaging.

  • Return requests must be raised within 7 days of delivery.

  • Products damaged due to misuse or improper handling are not eligible for return.

2. Non-Returnable Items

  • The following items cannot be returned for hygiene and safety reasons:

  • Gift wrapping materials that have been opened

  • Orders that are customized/personalized

  • Sale or discounted items

  • Products damaged by the handling of customers.

3. Damaged / Defective Products

  • If you receive a damaged, defective, or incorrect item:

  • Raise a complaint within 48 hours of delivery.

  • Share clear photos or videos of:

  • The broken product

  • Product packaging

  • Shipping label

  • Upon verification, we will replace or refund according to the nature of the problem.

4. Refund Process

  • Refunds are provided only upon:

  • We receive and inspect the returned item, OR

  • Evidence of damage/defect is checked and verified by our support team.

  • Refund Timeline:

  • Prepaid Orders: 5–7 working days

  • COD Orders: Refund via bank transfer in 5–7 working days

  • Shipping charges are non-refundable unless the return is due to our error.

5. Return Shipping

  • In case of return due to wrong, damaged, or defective items, we'll arrange for a free pickup.

  • For all other returns, the customer pays for the return shipping cost.

6. Cancellation Policy

  • Orders can be canceled within 2 hours after they are placed.

  • Orders cannot be cancelled once shipped.

7. How to Request a Return

To initiate the process of a return, you can contact us at:

Phone: +91 99198 05493

Our team will then take you through it step by step.

8. Contact Us

Please contact us if you have any questions regarding our Refund & Returns Policy. We're always here to help you have a smooth and satisfying shopping experience with Lotus Trunk.